1. Are your pashminas 100% authentic?
Yes, we offer only genuine, handwoven Pashmina shawls sourced directly from skilled artisans in Kashmir. Each piece is made from pure Pashmina wool, known for its softness, warmth, and luxury.
2. What is the difference between Pashmina and Cashmere?
Pashmina is the finest grade of Cashmere wool, hand-spun and handwoven in Kashmir. All Pashmina is Cashmere, but not all Cashmere is Pashmina.
3. How do I know your Pashmina is real?
Our Pashminas come with authenticity assurance and undergo strict quality checks. We also provide detailed product images and descriptions to ensure transparency.
4. Where are your products made?
All our Pashminas are handcrafted in Kashmir, India, using traditional techniques passed down through generations.
5. Do you ship across India?
Yes, we offer fast and reliable shipping all over India. Orders are typically delivered within 3 to 7 business days.
6. Do you ship internationally?
Absolutely! We offer worldwide shipping so you can enjoy our authentic Pashminas no matter where you are. International delivery time may vary depending on the destination.
7. Can I return or exchange a product?
Yes, we offer an easy return and exchange policy. If you’re not satisfied, you may return the item within 7 days of delivery, as long as it’s unused and in original condition. Please refer to our Return Policy page for more details.
8. How do I care for my Pashmina?
We recommend dry cleaning only to maintain the texture, softness, and longevity of your Pashmina. Store in a cool, dry place, away from direct sunlight.
9. Do you offer gift wrapping?
Yes, we provide premium gift packaging for special occasions. You can select this option during checkout or mention it while placing the order.
10. How can I contact customer support?
You can reach us anytime via:
• Email: contact@pashminabyalmansura.com
• Phone/WhatsApp: ‪+91 63686-52337‬
• ‪+91 94131-78648‬
